Privacy Policy

Effective Date: June 5, 2026

Website: https://www.barbaras.ph/

Business Name: Barbara’s Foods, Inc.

Restaurant: Barbara’s Heritage Restaurant

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Barbara’s Foods, Inc., operating Barbara’s Heritage Restaurant (“Barbara’s,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us when you visit our website, make a booking, contact us, submit payment-related information, or dine with us.

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This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and applicable rules and regulations of the National Privacy Commission. The National Privacy Commission describes a privacy notice as a document that tells individuals what personal data is collected, how it is collected, and why it is collected.  

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1. Personal Information We Collect

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We may collect the following types of personal information:

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A. Reservation and Booking Information

When you make a reservation or booking through our website, by phone, email, social media, or in person, we may collect:

• Full name

• Email address

• Mobile or telephone number

• Reservation date and time

• Number of guests

• Dining package, buffet, cultural show, or event details

• Special requests, dietary concerns, accessibility needs, or celebration details

• Booking status, modification, cancellation, and no-show records

 

B. Payment and Transaction Information

When you pay a reservation fee or make any booking-related payment, we may collect or process:

• Payment amount

• Payment date and time

• Payment method

• Transaction reference number

• Proof of deposit or payment confirmation

• Billing-related details

• Credit card verification information, when applicable

 

For payments made through third-party payment gateways, your payment information may also be processed by the relevant payment service provider under its own privacy policy and security practices. We do not intend to store full credit card numbers unless required or permitted by law or handled by an authorized payment processor.

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C. Communications and Customer Support Information

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When you contact us, we may collect:

• Your name and contact details

• Your message, inquiry, complaint, feedback, or request

• Email, phone, SMS, or social media correspondence

• Records of our responses to you

 

D. Website and Technical Information

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When you visit our website, we may automatically collect limited technical information, such as:

• IP address

• Browser type and version

• Device type

• Pages visited

• Date and time of visit

• Referring website or platform

• Cookies and similar tracking technologies, where applicable

 

2. How We Collect Personal Information

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We collect personal information when you:

• Visit or use our website

• Make a reservation or booking

• Submit a booking form

• Pay a reservation fee or submit proof of payment

• Contact us through email, phone, social media, or website forms

• Request reservation changes, cancellations, refunds, or confirmations

• Provide feedback or participate in promotions

• Interact with our restaurant staff

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3. Why We Use Your Personal Information

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We use your personal information for the following purposes:

• To process, confirm, manage, modify, or cancel your reservation

• To verify payments, deposits, reservation fees, and transaction details

• To send booking confirmations, reminders, updates, and customer support messages

• To respond to inquiries, complaints, refund requests, or other concerns

• To manage dining arrangements, guest count, seating, special requests, and event logistics

• To comply with accounting, tax, audit, legal, regulatory, and business record requirements

• To prevent fraud, unauthorized transactions, and misuse of our booking system

• To improve our website, services, customer experience, and restaurant operations

• To send promotional updates, only where permitted by law or with your consent when required

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Under the Data Privacy Act, personal information controllers are expected to process personal information according to principles such as transparency, legitimate purpose, and proportionality.  

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4. Legal Bases for Processing

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We process your personal information based on one or more of the following lawful grounds:

• Your consent

• The need to fulfill a reservation, booking, payment, or customer service request

• Compliance with legal or regulatory obligations

• Protection of our legitimate business interests, such as fraud prevention, service improvement, and record keeping

• Protection of your vital interests or the safety of our guests and staff, where applicable

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5. Sharing of Personal Information

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We may share your personal information only when necessary and appropriate, including with:

• Authorized Barbara’s personnel who need the information to perform their duties

• Website, booking system, hosting, email, SMS, and IT service providers

• Payment processors, banks, e-wallet providers, or financial institutions

• Accounting, audit, legal, tax, or compliance advisers

• Government agencies, regulators, courts, or law enforcement authorities when required by law

• Service providers involved in reservation management, customer communications, or business operations

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We require service providers to protect your personal information and use it only for the purposes for which it was shared.

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6. Payment Processing

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When you make a payment through our website or an authorized payment channel, your payment may be processed by third-party providers. These providers may collect and process your payment details to complete the transaction.

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For payments made outside the website, such as bank deposit or transfer, you may be asked to submit proof of payment so we can verify and confirm your reservation. Barbara’s current Terms and Conditions require guests who pay outside the website to submit proof of deposit within three business days to avoid possible forfeiture.  

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Please do not send unnecessary sensitive information when submitting proof of payment. You may cover or redact information that is not needed for verification, such as full account numbers, while keeping the transaction reference, amount, date, and payer name visible.

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7. Cookies and Similar Technologies

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Our website may use cookies or similar technologies to:

• Keep the website functioning properly

• Improve website performance

• Understand visitor behavior

• Support booking, analytics, security, or marketing features

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You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

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8. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including reservation management, payment verification, customer service, accounting, tax, legal, audit, and dispute-resolution requirements.

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When personal information is no longer needed, we will securely delete, anonymize, or dispose of it in accordance with our internal procedures and applicable law.

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9. Data Security

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We implement reasonable and appropriate organizational, physical, and technical measures to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

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These measures may include access controls, staff confidentiality obligations, secure record handling, limited access to booking and payment records, and the use of service providers with appropriate security safeguards.

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However, no website, online transaction, email, or electronic storage system is completely secure. You are responsible for ensuring that the information you submit to us is accurate and that you use secure networks and devices when transacting online.

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10. Your Rights as a Data Subject

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Subject to applicable law, you have the right to:

• Be informed about how your personal information is collected and used

• Access your personal information

• Request correction of inaccurate or outdated information

• Object to certain types of processing

• Withdraw consent, where processing is based on consent

• Request deletion or blocking of personal information, where allowed by law

• Be informed of a data breach when required by law

• File a complaint with the National Privacy Commission

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The Data Privacy Act requires notification to the Commission and affected individuals in certain cases involving unauthorized acquisition of sensitive personal information or information that may enable identity fraud and create a real risk of serious harm.  

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11. Accuracy of Information

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You are responsible for providing accurate, complete, and up-to-date information when making a booking, submitting payment details, or contacting us.

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If your contact details or reservation information changes, please notify us as soon as possible so we can update your booking and avoid issues with confirmation, payment verification, or customer communication.

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12. Children’s Privacy

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Our website and booking services are intended for customers who can validly make reservations and payments. If a minor’s information is provided in connection with a booking, event, or dining arrangement, it must be submitted by a parent, guardian, or authorized adult.

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13. Links to Third-Party Websites

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Our website may contain links to third-party websites, social media pages, maps, payment platforms, or external services. We are not responsible for the privacy practices, content, or security of these third-party websites or services. Please review their privacy policies before providing personal information.

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14. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our services, website, booking process, payment methods, legal requirements, or business operations.

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The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after any update means you acknowledge the updated Privacy Policy.

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15. Contact Us

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For questions, concerns, corrections, requests, or complaints regarding your personal information, you may contact us at:

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Barbara’s Foods, Inc. / Barbara’s Heritage Restaurant

Plaza San Luis Complex, General Luna St., Intramuros, Manila, 1002 Metro Manila, Philippines

Phone: 8527-4083

Mobile: 0956-093-4659 / 0917-181-2272

Email: barbaras.heritage.sales@gmail.com

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For payment proof or reservation-related payment concerns, please follow the contact instructions provided in your booking confirmation or Barbara’s Terms and Conditions.